{"id":5899,"date":"2026-08-11T11:34:04","date_gmt":"2026-08-11T11:34:04","guid":{"rendered":"https:\/\/tervina-eg.com\/en\/?page_id=5899"},"modified":"2026-10-12T06:57:31","modified_gmt":"2026-10-12T06:57:31","slug":"maintenance","status":"publish","type":"page","link":"https:\/\/tervina-eg.com\/en\/maintenance\/","title":{"rendered":"Maintenance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5899\" class=\"elementor elementor-5899\" data-elementor-settings=\"[]\">\n\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-element elementor-element-63e0563 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"63e0563\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9380dff elementor-column elementor-col-100 elementor-top-column\" data-id=\"9380dff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d897026 elementor-widget elementor-widget-html\" data-id=\"d897026\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!DOCTYPE html>\n<html lang=\"en\" dir=\"ltr\">\n<head>\n<meta charset=\"UTF-8\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<title>Maintenance Request & Technical Complaint | TERVINA<\/title>\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cairo:wght@400;500;600;700;800;900&display=swap\" rel=\"stylesheet\">\n<style>\n  #tvn-maint-request{\n    --tvn-navy:#0a4d7d;\n    --tvn-navy-dark:#073757;\n    --tvn-blue:#0e6bad;\n    --tvn-blue-light:#e7f2fa;\n    --tvn-cyan:#4fa8d8;\n    --tvn-bg:#f4f7fa;\n    --tvn-card:#ffffff;\n    --tvn-border:#e2e8ef;\n    --tvn-text:#16253a;\n    --tvn-muted:#6b7c93;\n    --tvn-green:#1a9b5c;\n    --tvn-green-bg:#eaf8f1;\n    --tvn-radius:14px;\n    font-family:'Cairo',sans-serif;\n    background:var(--tvn-bg);\n    color:var(--tvn-text);\n    direction:ltr;\n    text-align:left;\n    overflow-x:hidden;\n    width:100%;\n  }\n  #tvn-maint-request *,\n  #tvn-maint-request *::before,\n  #tvn-maint-request *::after{box-sizing:border-box;}\n  #tvn-maint-request img{max-width:100%;display:block;}\n  #tvn-maint-request a{text-decoration:none;color:inherit;}\n  #tvn-maint-request button{font-family:inherit;cursor:pointer;}\n\n  \/* ===== Header ===== *\/\n  #tvn-maint-request .tv-header{\n    background:#fff;\n    border-bottom:1px solid var(--tvn-border);\n    padding:14px 4%;\n    display:flex;\n    align-items:center;\n    justify-content:space-between;\n    gap:20px;\n    position:sticky;\n    top:0;\n    z-index:50;\n  }\n  #tvn-maint-request .tv-logo{display:flex;align-items:center;gap:10px;}\n  #tvn-maint-request .tv-logo-mark{\n    width:42px;height:42px;border-radius:50%;\n    background:radial-gradient(circle at 30% 30%, var(--tvn-cyan), var(--tvn-navy));\n    display:flex;align-items:center;justify-content:center;\n    color:#fff;font-weight:800;font-size:18px;\n    flex-shrink:0;\n  }\n  #tvn-maint-request .tv-logo-text .tv-name{font-weight:800;font-size:17px;color:var(--tvn-navy);line-height:1.1;}\n  #tvn-maint-request .tv-logo-text .tv-tagline{font-size:10px;letter-spacing:1.5px;color:var(--tvn-muted);}\n  #tvn-maint-request .tv-nav{display:flex;gap:26px;font-size:14.5px;font-weight:600;color:#334;}\n  #tvn-maint-request .tv-nav a{opacity:.8;transition:opacity .2s;}\n  #tvn-maint-request .tv-nav a:hover{opacity:1;}\n  #tvn-maint-request .tv-header-cta{\n    background:var(--tvn-navy);color:#fff;border:none;border-radius:9px;\n    padding:11px 18px;font-size:14px;font-weight:700;\n    display:flex;align-items:center;gap:8px;\n  }\n  @media(max-width:860px){#tvn-maint-request .tv-nav{display:none;}}\n\n  \/* ===== Hero (full image banner) ===== *\/\n  #tvn-maint-request .tv-hero{\n    position:relative;\n    width:100%;\n    overflow:hidden;\n    line-height:0;\n  }\n  #tvn-maint-request .tv-hero img{\n    display:block !important;\n    width:100% !important;\n    max-width:100% !important;\n    height:auto !important;\n    aspect-ratio:16\/5;\n    object-fit:cover;\n    object-position:center;\n    margin:0 !important;\n  }\n  @media(max-width:860px){\n    #tvn-maint-request .tv-hero img{\n      aspect-ratio:auto !important;\n      height:auto !important;\n    }\n  }\n\n  \/* ===== Layout ===== *\/\n  #tvn-maint-request .tv-main{\n    max-width:1280px;margin:0 auto;padding:36px 4% 60px;\n    display:grid;grid-template-columns:2.1fr 1fr;gap:26px;align-items:start;\n  }\n  @media(max-width:960px){#tvn-maint-request .tv-main{grid-template-columns:1fr;}}\n\n  #tvn-maint-request .tv-card{\n    background:var(--tvn-card);\n    border:1px solid var(--tvn-border);\n    border-radius:var(--tvn-radius);\n    padding:26px;\n  }\n  #tvn-maint-request .tv-form-card{padding:0;overflow:hidden;}\n  #tvn-maint-request .tv-section{padding:26px;border-bottom:1px solid var(--tvn-border);}\n  #tvn-maint-request .tv-section:last-of-type{border-bottom:none;}\n  #tvn-maint-request .tv-section-title{\n    display:flex;align-items:center;gap:10px;\n    font-size:18px;font-weight:800;color:var(--tvn-navy);margin:0 0 20px;\n  }\n  #tvn-maint-request .tv-step-num{\n    width:26px;height:26px;border-radius:50%;background:var(--tvn-blue-light);color:var(--tvn-blue);\n    display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:800;flex-shrink:0;\n  }\n\n  #tvn-maint-request .tv-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:14px;}\n  #tvn-maint-request .tv-grid-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:14px;}\n  @media(max-width:640px){\n    #tvn-maint-request .tv-grid-2,#tvn-maint-request .tv-grid-3{grid-template-columns:1fr;}\n  }\n\n  #tvn-maint-request .tv-field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px;}\n  #tvn-maint-request .tv-field label{font-size:13px;font-weight:700;color:#3a4a60;}\n  #tvn-maint-request .tv-field label .req{color:#e0553f;}\n  #tvn-maint-request .tv-input-wrap{position:relative;}\n  #tvn-maint-request .tv-input-wrap svg.tv-ic{\n    position:absolute;right:13px;top:50%;transform:translateY(-50%);\n    width:17px;height:17px;color:var(--tvn-muted);pointer-events:none;\n  }\n  #tvn-maint-request input[type=text],\n  #tvn-maint-request input[type=tel],\n  #tvn-maint-request input[type=email],\n  #tvn-maint-request input[type=date],\n  #tvn-maint-request select,\n  #tvn-maint-request textarea{\n    width:100%;\n    border:1.5px solid var(--tvn-border);\n    background:#fbfcfe;\n    border-radius:9px;\n    padding:12px 40px 12px 14px;\n    font-family:inherit;\n    font-size:14px;\n    color:var(--tvn-text);\n    outline:none;\n    transition:border-color .2s, background .2s;\n  }\n  #tvn-maint-request select{padding:12px 40px 12px 14px;appearance:none;background-image:none;}\n  #tvn-maint-request textarea{padding:12px 14px;min-height:100px;resize:vertical;}\n  #tvn-maint-request input:focus,\n  #tvn-maint-request select:focus,\n  #tvn-maint-request textarea:focus{\n    border-color:var(--tvn-blue);\n    background:#fff;\n    box-shadow:0 0 0 3px rgba(14,107,173,.12);\n  }\n  #tvn-maint-request .tv-select-wrap::after{\n    content:\"\";position:absolute;left:14px;top:50%;transform:translateY(-50%);\n    width:9px;height:9px;border-right:2px solid var(--tvn-muted);border-bottom:2px solid var(--tvn-muted);\n    rotate:45deg;pointer-events:none;\n  }\n  #tvn-maint-request .tv-select-wrap{position:relative;}\n\n  \/* Serial check row *\/\n  #tvn-maint-request .tv-serial-row{display:flex;gap:10px;}\n  #tvn-maint-request .tv-serial-row input{flex:1;}\n  #tvn-maint-request .tv-btn-check{\n    background:var(--tvn-navy);color:#fff;border:none;border-radius:9px;\n    padding:0 20px;font-weight:700;font-size:14px;white-space:nowrap;\n  }\n  #tvn-maint-request .tv-warranty-box{\n    display:none;\n    margin-top:14px;padding:16px;border-radius:11px;\n    background:var(--tvn-green-bg);border:1px solid #cdeddc;\n    align-items:center;gap:14px;\n  }\n  #tvn-maint-request .tv-warranty-box.tv-show{display:flex;}\n  #tvn-maint-request .tv-warranty-box .tv-w-ic{\n    width:42px;height:42px;border-radius:50%;background:var(--tvn-green);\n    display:flex;align-items:center;justify-content:center;color:#fff;flex-shrink:0;\n  }\n  #tvn-maint-request .tv-warranty-box .tv-w-title{font-weight:800;color:var(--tvn-green);font-size:14px;margin-bottom:4px;}\n  #tvn-maint-request .tv-warranty-box .tv-w-detail{font-size:12.5px;color:#3a4a3f;line-height:1.7;}\n\n  \/* serial location helper *\/\n  #tvn-maint-request .tv-serial-help{\n    display:flex;align-items:center;gap:14px;\n    margin-top:12px;padding:12px;border-radius:11px;\n    background:var(--tvn-blue-light);border:1px solid #d7e9f5;\n  }\n  #tvn-maint-request .tv-serial-help-imgbox{\n    position:relative;width:88px;height:66px;flex-shrink:0;\n    border-radius:8px;overflow:hidden;\n    border:1px solid #cfe0ee;background:#fff;cursor:zoom-in;\n    display:flex;align-items:center;justify-content:center;\n  }\n  #tvn-maint-request .tv-serial-help-imgbox img{\n    position:absolute;inset:0;width:100%;height:100%;object-fit:cover;\n  }\n  #tvn-maint-request .tv-serial-help-fallback{\n    width:24px;height:24px;color:#a9bdd0;position:relative;z-index:1;\n  }\n  #tvn-maint-request .tv-serial-help-txt b{display:block;font-size:13px;color:var(--tvn-navy);margin-bottom:3px;}\n  #tvn-maint-request .tv-serial-help-txt span{font-size:12px;color:var(--tvn-muted);line-height:1.7;}\n\n  \/* lightbox *\/\n  #tvn-maint-request .tv-lightbox{\n    display:none;position:fixed;inset:0;background:rgba(8,20,32,.88);\n    z-index:500;align-items:center;justify-content:center;padding:30px;\n    cursor:zoom-out;\n  }\n  #tvn-maint-request .tv-lightbox.tv-show{display:flex;}\n  #tvn-maint-request .tv-lightbox img{\n    max-width:92%;max-height:88vh;border-radius:10px;box-shadow:0 20px 60px rgba(0,0,0,.5);\n  }\n  #tvn-maint-request .tv-lightbox-close{\n    position:absolute;top:20px;left:24px;width:40px;height:40px;border-radius:50%;\n    background:rgba(255,255,255,.12);color:#fff;border:none;font-size:20px;\n    display:flex;align-items:center;justify-content:center;\n  }\n\n  \/* request type chips *\/\n  #tvn-maint-request .tv-chip-grid{\n    display:flex;flex-wrap:wrap;gap:10px;margin-bottom:20px;\n  }\n  #tvn-maint-request .tv-chip-grid .tv-chip{\n    flex:0 0 auto;min-width:150px;flex-direction:row;\n  }\n  #tvn-maint-request .tv-chip{\n    border:1.5px solid var(--tvn-border);border-radius:10px;background:#fbfcfe;\n    padding:16px 8px;display:flex;flex-direction:column;align-items:center;gap:8px;\n    font-size:12.5px;font-weight:700;color:#4a5a6f;\n    transition:border-color .2s, background .2s, color .2s;\n  }\n  #tvn-maint-request .tv-chip svg{width:22px;height:22px;}\n  #tvn-maint-request .tv-chip:hover{border-color:var(--tvn-blue);}\n  #tvn-maint-request .tv-chip.tv-active{\n    border-color:var(--tvn-blue);background:var(--tvn-blue-light);color:var(--tvn-blue);\n  }\n\n  \/* visit radio *\/\n  #tvn-maint-request .tv-radio-row{display:flex;gap:22px;margin-bottom:16px;}\n  #tvn-maint-request .tv-radio-opt{display:flex;align-items:center;gap:8px;font-size:14px;font-weight:700;cursor:pointer;}\n  #tvn-maint-request .tv-radio-opt input{width:18px;height:18px;accent-color:var(--tvn-blue);}\n\n  \/* submit *\/\n  #tvn-maint-request .tv-submit-area{padding:26px;background:#fbfcfe;}\n  #tvn-maint-request .tv-btn-submit{\n    width:100%;background:linear-gradient(90deg,var(--tvn-blue),var(--tvn-navy));\n    color:#fff;border:none;border-radius:11px;padding:16px;\n    font-size:16px;font-weight:800;display:flex;align-items:center;justify-content:center;gap:10px;\n    box-shadow:0 10px 24px rgba(10,77,125,.25);\n  }\n  #tvn-maint-request .tv-btn-submit svg{width:20px;height:20px;}\n  #tvn-maint-request .tv-submit-note{text-align:center;font-size:12px;color:var(--tvn-muted);margin-top:12px;}\n\n  \/* sidebar *\/\n  #tvn-maint-request .tv-sidebar{display:flex;flex-direction:column;gap:18px;position:sticky;top:24px;}\n  #tvn-maint-request .tv-why-title{font-size:16px;font-weight:800;color:var(--tvn-navy);margin:0 0 18px;}\n  #tvn-maint-request .tv-why-item{display:flex;align-items:flex-start;gap:12px;margin-bottom:16px;}\n  #tvn-maint-request .tv-why-item:last-child{margin-bottom:0;}\n  #tvn-maint-request .tv-why-ic{\n    width:38px;height:38px;border-radius:10px;background:var(--tvn-blue-light);color:var(--tvn-blue);\n    display:flex;align-items:center;justify-content:center;flex-shrink:0;\n  }\n  #tvn-maint-request .tv-why-ic svg{width:19px;height:19px;}\n  #tvn-maint-request .tv-why-txt b{display:block;font-size:13.5px;color:var(--tvn-text);margin-bottom:2px;}\n  #tvn-maint-request .tv-why-txt span{font-size:12px;color:var(--tvn-muted);}\n\n  #tvn-maint-request .tv-help-card{\n    background:linear-gradient(135deg,var(--tvn-navy-dark),var(--tvn-navy));\n    color:#fff;text-align:center;\n  }\n  #tvn-maint-request .tv-help-card p{font-size:13px;color:#cfe0ee;margin:0 0 10px;}\n  #tvn-maint-request .tv-help-phone{font-size:26px;font-weight:900;letter-spacing:1px;margin-bottom:6px;}\n  #tvn-maint-request .tv-help-hours{font-size:12px;color:#9fb8ce;}\n\n  \/* footer stats *\/\n  #tvn-maint-request .tv-stats{\n    border-top:1px solid var(--tvn-border);background:#fff;\n    display:grid;grid-template-columns:repeat(4,1fr);\n    max-width:1280px;margin:0 auto;padding:30px 4%;\n  }\n  #tvn-maint-request .tv-stat{text-align:center;padding:0 10px;}\n  #tvn-maint-request .tv-stat b{display:block;font-size:20px;color:var(--tvn-navy);font-weight:900;}\n  #tvn-maint-request .tv-stat span{font-size:12px;color:var(--tvn-muted);}\n  @media(max-width:640px){#tvn-maint-request .tv-stats{grid-template-columns:1fr 1fr;gap:20px;}}\n\n  #tvn-maint-request .tv-toast{\n    position:fixed;bottom:24px;left:50%;transform:translateX(-50%) translateY(20px);\n    background:var(--tvn-navy-dark);color:#fff;padding:14px 22px;border-radius:10px;\n    font-size:13.5px;font-weight:700;box-shadow:0 10px 30px rgba(0,0,0,.25);\n    opacity:0;pointer-events:none;transition:all .3s;z-index:200;\n  }\n  #tvn-maint-request .tv-toast.tv-show{opacity:1;transform:translateX(-50%) translateY(0);}\n<\/style>\n<\/head>\n<body>\n<div id=\"tvn-maint-request\">\n\n  <!-- Hero -->\n  <section class=\"tv-hero\">\n    <img decoding=\"async\" src=\"https:\/\/tervina-eg.com\/en\/wp-content\/uploads\/2026\/09\/22.webp\" alt=\"Maintenance Request & Technical Complaint - TERVINA\" id=\"tvHeroImg\">\n  <\/section>\n\n  <!-- Main -->\n  <div class=\"tv-main\">\n    <!-- Form -->\n    <form class=\"tv-card tv-form-card\" id=\"tvMaintForm\">\n\n      <!-- 1. Customer data -->\n      <div class=\"tv-section\">\n        <h3 class=\"tv-section-title\"><span class=\"tv-step-num\">1<\/span> Customer Information<\/h3>\n        <div class=\"tv-grid-2\">\n          <div class=\"tv-field\">\n            <label>Full Name <span class=\"req\">*<\/span><\/label>\n            <input type=\"text\" name=\"customerName\" required placeholder=\"Full Name\">\n          <\/div>\n          <div class=\"tv-field\">\n            <label>Mobile Number <span class=\"req\">*<\/span><\/label>\n            <input type=\"tel\" name=\"customerPhone\" required placeholder=\"01xxxxxxxxx\">\n          <\/div>\n        <\/div>\n        <div class=\"tv-grid-2\">\n          <div class=\"tv-field\">\n            <label>Email Address<\/label>\n            <input type=\"email\" name=\"customerEmail\" placeholder=\"example@email.com\">\n          <\/div>\n          <div class=\"tv-field\">\n            <label>Governorate <span class=\"req\">*<\/span><\/label>\n            <div class=\"tv-select-wrap\">\n              <select name=\"governorate\" required>\n                <option value=\"\"> Governorate<\/option>\n                <option>Cairo<\/option><option>Giza<\/option><option>Alexandria<\/option>\n                <option>Dakahlia<\/option><option>Sharqia<\/option><option>Monufia<\/option>\n                <option>Qalyubia<\/option><option>Beheira<\/option><option>Gharbia<\/option>\n                <option>Other<\/option>\n              <\/select>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"tv-grid-2\">\n          <div class=\"tv-field\">\n            <label>District \/ Area <span class=\"req\">*<\/span><\/label>\n            <input type=\"text\" name=\"city\" required placeholder=\"District \/ Area\">\n          <\/div>\n          <div class=\"tv-field\">\n            <label>Detailed Address<\/label>\n            <input type=\"text\" name=\"address\" placeholder=\"Detailed Address\">\n          <\/div>\n          \n        <\/div>\n      <\/div>\n\n      <!-- 2. Product data -->\n      <div class=\"tv-section\">\n        <h3 class=\"tv-section-title\"><span class=\"tv-step-num\">2<\/span> Product Information<\/h3>\n        <div class=\"tv-grid-2\">\n          <div class=\"tv-field\">\n            <label>Product Type <span class=\"req\">*<\/span><\/label>\n            <div class=\"tv-select-wrap\">\n              <select name=\"productType\" required>\n                <option value=\"\"> Product Type<\/option>\n                <option>VAMA JET100TR<\/option>\n                <option>VAMA PER 50 TR<\/option>\n                <option>Submersible Pump<\/option>\n                <option>Surface Pump<\/option>\n                <option>Pressure Pump<\/option>\n                <option>Other<\/option>\n              <\/select>\n            <\/div>\n          <\/div>\n          <div class=\"tv-field\">\n            <label>Product Power<\/label>\n            <div class=\"tv-select-wrap\">\n              <select name=\"productPower\">\n                <option value=\"\">Select Power<\/option>\n                <option>0.5 HP<\/option>\n                <option>0.75 HP<\/option>\n                <option>1 HP<\/option>\n                <option>1.5 HP<\/option>\n                <option>2 HP<\/option>\n                <option>3 HP<\/option>\n                <option>Unknown<\/option>\n              <\/select>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"tv-field\">\n          <label>Serial Number \/ Serial Number <span class=\"req\">*<\/span><\/label>\n          <div class=\"tv-serial-row\">\n            <input type=\"text\" id=\"tvSerialInput\" name=\"serialNumber\" required placeholder=\" Serial Number\">\n            <button type=\"button\" class=\"tv-btn-check\" id=\"tvSerialCheckBtn\"><\/button>\n          <\/div>\n        <\/div>\n\n        <div class=\"tv-serial-help\">\n          <div class=\"tv-serial-help-imgbox\" id=\"tvSerialHelpImgBox\">\n            <img decoding=\"async\" src=\"https:\/\/tervina-eg.com\/en\/wp-content\/uploads\/2026\/09\/2-1.webp\" alt=\" Serial Number  \" id=\"tvSerialHelpImg\">\n            <svg class=\"tv-serial-help-fallback\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><circle cx=\"8.5\" cy=\"10\" r=\"1.8\"\/><path d=\"m21 16-5-5-4 4-3-3-5 5\"\/><\/svg>\n          <\/div>\n          <div class=\"tv-serial-help-txt\">\n            <b>Can\u2019t find the serial number?<\/b>\n            <span>The serial number is printed on the nameplate attached to the pump body \u2014 click the image to enlarge.<\/span>\n          <\/div>\n        <\/div>\n        <div class=\"tv-warranty-box\" id=\"tvWarrantyBox\">\n          <div class=\"tv-w-ic\">\n            <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"2.5\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>\n          <\/div>\n          \n        <\/div>\n      <\/div>\n\n      <!-- 3. Complaint details -->\n      <div class=\"tv-section\">\n        <h3 class=\"tv-section-title\"><span class=\"tv-step-num\">3<\/span> Complaint Details<\/h3>\n        <label style=\"font-size:13px;font-weight:700;color:#3a4a60;display:block;margin-bottom:10px;\">Request Type <span class=\"req\">*<\/span><\/label>\n        <div class=\"tv-chip-grid\" id=\"tvRequestTypes\">\n         \n        <\/div>\n        <input type=\"hidden\" name=\"requestType\" id=\"tvRequestTypeInput\" value=\"Fault \/ Maintenance\">\n\n        <div class=\"tv-field\">\n          <label>Describe the Problem in Detail <span class=\"req\">*<\/span><\/label>\n          <textarea name=\"issueDescription\" required placeholder=\"Describe the problem here...\"><\/textarea>\n        <\/div>\n      <\/div>\n\n      <!-- Submit -->\n      <div class=\"tv-submit-area\">\n      <button type=\"submit\" class=\"tv-btn-submit\">\n  <svg viewBox=\"0 0 32 32\" fill=\"currentColor\">\n    <path d=\"M16.004 2.667c-7.363 0-13.333 5.97-13.333 13.333 0 2.353.615 4.66 1.783 6.687L2.667 29.333l6.797-1.783a13.27 13.27 0 0 0 6.54 1.716h.006c7.363 0 13.333-5.97 13.333-13.333S23.367 2.667 16.004 2.667Zm0 24.4h-.005a11.05 11.05 0 0 1-5.635-1.542l-.404-.24-4.033 1.058 1.076-3.932-.263-.404a11.06 11.06 0 0 1-1.7-5.907c0-6.115 4.977-11.09 11.096-11.09 2.964 0 5.75 1.155 7.845 3.253a11.02 11.02 0 0 1 3.246 7.845c0 6.115-4.977 11.09-11.107 11.09Zm6.083-8.303c-.334-.167-1.974-.974-2.28-1.085-.306-.111-.529-.167-.751.167s-.863 1.085-1.058 1.307c-.194.223-.389.25-.723.084-.334-.167-1.41-.52-2.686-1.658-.993-.886-1.664-1.98-1.859-2.314-.194-.334-.02-.514.146-.68.15-.15.334-.39.5-.585.167-.195.223-.334.334-.556.111-.223.056-.417-.028-.584-.084-.167-.751-1.809-1.028-2.478-.271-.652-.546-.563-.751-.574l-.64-.011c-.223 0-.584.083-.89.417-.306.334-1.167 1.14-1.167 2.783s1.195 3.23 1.362 3.452c.167.223 2.352 3.59 5.696 5.035.796.344 1.417.55 1.902.703.799.254 1.526.218 2.101.132.641-.096 1.974-.807 2.251-1.586.278-.78.278-1.447.194-1.586-.083-.14-.306-.223-.64-.39Z\"\/>\n  <\/svg>\n  Send Request via WhatsApp\n<\/button>\n        <p class=\"tv-submit-note\">By clicking Send, you agree to the Privacy Policy and Terms of Service.<\/p>\n      <\/div>\n    <\/form>\n\n    <!-- Sidebar -->\n    <aside class=\"tv-sidebar\">\n      <div class=\"tv-card\">\n        <h4 class=\"tv-why-title\">Why Choose Our Services?<\/h4>\n        <div class=\"tv-why-item\">\n          <div class=\"tv-why-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M12 2 4 6v6c0 5 3.5 8.5 8 10 4.5-1.5 8-5 8-10V6l-8-4Z\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><\/div>\n          <div class=\"tv-why-txt\"><b>Genuine Warranty<\/b><span>On All Products<\/span><\/div>\n        <\/div>\n        <div class=\"tv-why-item\">\n          <div class=\"tv-why-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21c0-4 4-6 8-6s8 2 8 6\"\/><\/svg><\/div>\n          <div class=\"tv-why-txt\"><b>Trained Technicians<\/b><span>Highly Experienced<\/span><\/div>        <\/div>\n        <div class=\"tv-why-item\">\n          <div class=\"tv-why-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M12 2 3 6v6c0 5 4 9 9 10 5-1 9-5 9-10V6l-9-4Z\"\/><\/svg><\/div>\n          <div class=\"tv-why-txt\"><b>Genuine Spare Parts<\/b><span>Guaranteed Quality<\/span><\/div>\n        <\/div>\n        <div class=\"tv-why-item\">\n          <div class=\"tv-why-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3 3\"\/><\/svg><\/div>\n          <div class=\"tv-why-txt\"><b>Fast Response<\/b><span>Within 48 Business Hours<\/span><\/div>\n        <\/div>\n        <div class=\"tv-why-item\">\n          <div class=\"tv-why-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M4 4h16v14H7l-3 3V4Z\"\/><\/svg><\/div>\n          <div class=\"tv-why-txt\"><b>Continuous Follow-up<\/b><span>Until the Issue Is Resolved<\/span><\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"tv-card tv-help-card\">\n        <p>Need Immediate Assistance?<\/p>\n        <div class=\"tv-help-phone\">19301<\/div>\n         <div class=\"tv-help-hours\">Sunday to Thursday<\/div>\n        <div class=\"tv-help-hours\">9 AM - 5 PM<\/div>\n       \n      <\/div>\n    <\/aside>\n  <\/div>\n\n  \n\n  <div class=\"tv-toast\" id=\"tvToast\">Preparing your WhatsApp message...<\/div>\n\n  <!-- Serial location lightbox -->\n  <div class=\"tv-lightbox\" id=\"tvLightbox\">\n    <button type=\"button\" class=\"tv-lightbox-close\" id=\"tvLightboxClose\">\u2715<\/button>\n    <img decoding=\"async\" src=\"https:\/\/tervina-eg.com\/en\/wp-content\/uploads\/2026\/09\/2-1.webp\" alt=\" Serial Number  \">\n  <\/div>\n<\/div>\n\n<script>\n(function(){\n  \/\/ \u26a0\ufe0f Replace this number with TERVINA Business WhatsApp number (international format, without + or leading zeros)\n  const WHATSAPP_NUMBER = \"201027334400\";\n\n  const root = document.getElementById('tvn-maint-request');\n  const form = document.getElementById('tvMaintForm');\n  const toast = document.getElementById('tvToast');\n\n  \/\/ serial location lightbox\n  const serialHelpImg = document.getElementById('tvSerialHelpImg');\n  const serialHelpBox = document.getElementById('tvSerialHelpImgBox');\n  const lightbox = document.getElementById('tvLightbox');\n  const lightboxClose = document.getElementById('tvLightboxClose');\n  let tvSerialImgLoaded = false;\n\n  serialHelpImg.addEventListener('load', ()=>{ tvSerialImgLoaded = true; });\n  serialHelpImg.addEventListener('error', ()=>{\n    tvSerialImgLoaded = false;\n    serialHelpImg.style.display = 'none';\n  });\n  serialHelpBox.addEventListener('click', ()=>{\n    if(tvSerialImgLoaded) lightbox.classList.add('tv-show');\n  });\n  lightbox.addEventListener('click', ()=> lightbox.classList.remove('tv-show'));\n  lightboxClose.addEventListener('click', (e)=>{ e.stopPropagation(); lightbox.classList.remove('tv-show'); });\n\n  \/\/ request type chips\n  const chips = root.querySelectorAll('.tv-chip');\n  const typeInput = document.getElementById('tvRequestTypeInput');\n  chips.forEach(chip=>{\n    chip.addEventListener('click', ()=>{\n      chips.forEach(c=>c.classList.remove('tv-active'));\n      chip.classList.add('tv-active');\n      typeInput.value = chip.dataset.value;\n    });\n  });\n\n  \/\/ serial check (placeholder visual confirmation only)\n  const serialInput = document.getElementById('tvSerialInput');\n  const checkBtn = document.getElementById('tvSerialCheckBtn');\n  const warrantyBox = document.getElementById('tvWarrantyBox');\n  checkBtn.addEventListener('click', ()=>{\n    if(!serialInput.value.trim()){\n      serialInput.focus();\n      return;\n    }\n    warrantyBox.classList.add('tv-show');\n  });\n\n  function showToast(msg){\n    toast.textContent = msg;\n    toast.classList.add('tv-show');\n    setTimeout(()=>toast.classList.remove('tv-show'), 3500);\n  }\n\n  form.addEventListener('submit', function(e){\n    e.preventDefault();\n\n    if(!form.checkValidity()){\n      form.reportValidity();\n      return;\n    }\n\n    const data = new FormData(form);\n    const get = (k)=> (data.get(k) || '').toString().trim();\n\n    const lines = [\n      \"New Maintenance Request - TERVINA\",\n      \"\",\n      \"Customer Information:\",\n      `Name: ${get('customerName')}`,\n      `Mobile: ${get('customerPhone')}`,\n      get('customerEmail') ? `Email Address: ${get('customerEmail')}` : null,\n      `Governorate: ${get('governorate')}`,\n      `District\/Area: ${get('city')}`,\n      get('address') ? `Address: ${get('address')}` : null,\n      \"\",\n      \"Product Information:\",\n      `Product Type: ${get('productType')}`,\n      get('productPower') ? `Power: ${get('productPower')}` : null,\n      `Serial Number: ${get('serialNumber')}`,\n      \"\",\n      \"Complaint Details:\",\n      `Request Type: ${get('requestType')}`,\n      `Description: ${get('issueDescription')}`\n    ].filter(Boolean);\n\n    let message = lines.join(\"\\n\");\n    \/\/ Additional protection: if the message is longer than 1500 characters, shorten it to prevent WhatsApp Web from freezing\n    if(message.length > 1500){\n      message = message.slice(0, 1490) + \"\\n...(Message shortened)\";\n    }\n    const url = `https:\/\/wa.me\/${WHATSAPP_NUMBER}?text=${encodeURIComponent(message)}`;\n\n    showToast('Request prepared. Redirecting to WhatsApp...');\n    setTimeout(()=>{ window.open(url, '_blank'); }, 400);\n  });\n})();\n<\/script>\n<\/body>\n<\/html>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Maintenance Request &#038; Technical Complaint | TERVINA 1 Customer Information Full Name * Mobile Number * Email Address Governorate * GovernorateCairoGizaAlexandriaDakahliaSharqiaMonufiaQalyubiaBeheiraGharbiaOther District \/ Area * Detailed Address 2 Product Information Product Type * Product TypeVAMA JET100TRVAMA PER 50 TRSubmersible PumpSurface PumpPressure PumpOther Product Power Select Power0.5 HP0.75 HP1 HP1.5 HP2 HP3 HPUnknown Serial Number \/&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"default","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-5899","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tervina-eg.com\/en\/wp-json\/wp\/v2\/pages\/5899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tervina-eg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tervina-eg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tervina-eg.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tervina-eg.com\/en\/wp-json\/wp\/v2\/comments?post=5899"}],"version-history":[{"count":19,"href":"https:\/\/tervina-eg.com\/en\/wp-json\/wp\/v2\/pages\/5899\/revisions"}],"predecessor-version":[{"id":6219,"href":"https:\/\/tervina-eg.com\/en\/wp-json\/wp\/v2\/pages\/5899\/revisions\/6219"}],"wp:attachment":[{"href":"https:\/\/tervina-eg.com\/en\/wp-json\/wp\/v2\/media?parent=5899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}